Shipping policy

Shipping Policy

At Zuteez, we aim to process and dispatch orders as quickly and carefully as possible.

Order Processing

Orders are generally processed within 1–2 business days after confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Delivery Time

Estimated delivery time within Pakistan is usually 2–5 business days after dispatch, depending on the destination and courier service.

Delivery times are estimates and may occasionally be affected by courier delays, weather, public holidays, or other circumstances outside our control.

Shipping Charges

Shipping charges, if applicable, will be shown at checkout or communicated before your order is confirmed.

Order Confirmation

Customers may be contacted through WhatsApp or phone to confirm order details before dispatch.

Please make sure your phone number, delivery address, and other order information are correct.

Delivery Attempts

If the courier is unable to deliver because the customer is unavailable, provides an incorrect address, or cannot be contacted, additional delivery charges may apply for re-delivery.

Damaged or Incorrect Orders

If your order arrives damaged in transit or you receive the wrong item, please contact us as soon as possible and provide clear photos or video of the product and packaging.

We will review the issue and provide an appropriate solution.