Refund policy

Return & Refund Policy

At Zuteez, we carefully inspect our products before dispatch. As many of our products may be pre-owned, customers are encouraged to review the product description, condition rating, size, and images carefully before placing an order.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

The item must be in the same condition in which you received it.
The item must not have been worn, washed, damaged, altered, or further used after delivery.
Any original packaging, tags, accessories, or boxes supplied with the product must be returned where applicable.
Proof of purchase or order details may be required.

Because pre-owned products can show minor signs of previous use, signs of wear that were clearly shown or mentioned in the product listing before purchase will not normally be considered defects.

Wrong or Damaged Item

If you receive an incorrect product or an item that is materially different from its description, please contact us as soon as possible.

We may ask you to provide clear photos or a short video showing the issue so that we can review your request.

Size & Fit

Customers are responsible for checking the size mentioned in the product description before ordering.

Returns based only on personal fit or size preference may be accepted subject to approval and the item remaining in its original received condition.

Return Shipping

Unless the product was incorrect, damaged in transit, or materially different from the listing, return delivery charges are the customer's responsibility.

Please contact us before sending any item back. Returns sent without prior approval may not be accepted.

Refunds

Once we receive and inspect your returned item, we will inform you whether the refund has been approved.

If approved, the refund will be processed using an available payment/refund method. Processing time may vary depending on the payment provider.

Original shipping charges may be non-refundable unless the return is due to an error from Zuteez.

Non-Returnable Items

We may refuse a return if:

The item has been worn or used after delivery.
The product has been damaged after delivery.
Parts, packaging, tags, or accessories supplied with the item are missing.
The return request is made more than 7 days after delivery.
The condition or feature being complained about was clearly disclosed in the product listing before purchase.